{"id":4063,"date":"2022-06-01T16:10:13","date_gmt":"2022-06-01T21:10:13","guid":{"rendered":"https:\/\/www.lesleyelis.com\/elisblog\/?p=4063"},"modified":"2022-06-01T16:10:13","modified_gmt":"2022-06-01T21:10:13","slug":"a-frequently-made-support-request","status":"publish","type":"post","link":"https:\/\/www.lesleyelis.com\/elisblog\/2022\/06\/01\/a-frequently-made-support-request\/","title":{"rendered":"A Frequently Made Support Request"},"content":{"rendered":"<p>The eLIS support channel often receives requests for Blackboard\/MyLesley orientation. Here\u2019s what I focus on in that first walk-through with a new instructor:<\/p>\n<p>First, I talk them through creating a welcome message to their students using <a href=\"https:\/\/support.lesley.edu\/a\/solutions\/articles\/4000013713?portalId=41463#Announcements\" target=\"_blank\" rel=\"noopener\">Announcements<\/a>. It\u2019s the first thing students will see when they come to a course site by default. It\u2019s also a good opportunity to introduce the <a href=\"https:\/\/support.lesley.edu\/a\/solutions\/articles\/4000014776?portalId=41463\" target=\"_blank\" rel=\"noopener\">Content Editor<\/a> and the functionality available there.<\/p>\n<p>Second, I show them how to upload their syllabus into their course. This allows me to show a couple of different ways to attach a file to a content item, either via the attachment feature in the text editor or via the \u201cattach file\u201d tool below it.<a href=\"https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/contenteditorwithplus.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4064 aligncenter\" src=\"https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/contenteditorwithplus.png\" alt=\"Blackboard Content Editor highlighting Plus tool\" width=\"872\" height=\"777\" srcset=\"https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/contenteditorwithplus.png 872w, https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/contenteditorwithplus-300x267.png 300w, https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/contenteditorwithplus-768x684.png 768w, https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/contenteditorwithplus-337x300.png 337w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/a><\/p>\n<p>I point them to the circle-plus icon in the text editor, because of the added functionality there, such as Kaltura and Voice Thread. I don\u2019t go into too much detail about either of those two items\u2014 it feels like too much information for a first walk-through, and one can always come back later for more info.<\/p>\n<p><a href=\"https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/AddContent.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4065 aligncenter\" src=\"https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/AddContent.png\" alt=\"Add Content menu in Content Editor\" width=\"427\" height=\"394\" srcset=\"https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/AddContent.png 777w, https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/AddContent-300x276.png 300w, https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/AddContent-768x708.png 768w, https:\/\/www.lesleyelis.com\/elisblog\/files\/2022\/06\/AddContent-326x300.png 326w\" sizes=\"auto, (max-width: 427px) 100vw, 427px\" \/><\/a><\/p>\n<p>The third area I touch upon is the <a href=\"https:\/\/support.lesley.edu\/a\/solutions\/articles\/4000160998?portalId=41463\" target=\"_blank\" rel=\"noopener\">Assignment tool<\/a>, because it\u2019s the perfect entr\u00e9e into the <a href=\"https:\/\/support.lesley.edu\/a\/solutions\/articles\/4000174703?portalId=41463\" target=\"_blank\" rel=\"noopener\">Grade Center<\/a>, which is the final thing I spend time on. The assignment tool creates a column in the grade center automatically. I can then show them how to create manual columns. New instructors often ask how their students can see their grades, which allows me to point to the My Grades tool, and therefore <a href=\"https:\/\/support.lesley.edu\/a\/solutions\/articles\/4000098585?portalId=41463\" target=\"_blank\" rel=\"noopener\">Student Preview<\/a>, which allows instructors to see what\u2019s in My Grades, among other things.<\/p>\n<p>I wrap up by saying, \u201cThere\u2019s a lot more to show you, and if you\u2019d like we can make an appointment to go into more detail, or you can ask questions via email at <a href=\"mailto:elis@lesley.edu\" target=\"_blank\" rel=\"noopener\">elis@lesley.edu<\/a>.\u201d<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The eLIS support channel often receives requests for Blackboard\/MyLesley orientation. Here\u2019s what I focus on in that first walk-through with a new instructor: First, I talk them through creating a welcome message to their students using Announcements. It\u2019s the first &hellip; <a href=\"https:\/\/www.lesleyelis.com\/elisblog\/2022\/06\/01\/a-frequently-made-support-request\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":20,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[223,17],"tags":[209,221,106,417],"class_list":["post-4063","post","type-post","status-publish","format-standard","hentry","category-mylesley-2","category-orientation","tag-blackboard","tag-mylesley","tag-online-teaching","tag-orientation"],"_links":{"self":[{"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/posts\/4063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/comments?post=4063"}],"version-history":[{"count":1,"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/posts\/4063\/revisions"}],"predecessor-version":[{"id":4066,"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/posts\/4063\/revisions\/4066"}],"wp:attachment":[{"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/media?parent=4063"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/categories?post=4063"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lesleyelis.com\/elisblog\/wp-json\/wp\/v2\/tags?post=4063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}