Emails Blocked from myLesley

Gremlins in the System (GITS) is at it again. This time they are blocking communications sent from myLesley in hopes of disrupting eLearning. Will Agent L be able to outsmart them? Read on and find out.

ALvsGITS

Agent L: Hi Ben. Do you have time for a cup of coffee?

Ben Friday: Not today, Agent L. GITS are at it again. They are blocking emails sent from myLesley. No one is getting their messages. It’s a disaster!

Agent L: Calm down, Ben. Tell me what’s happening.

Ben: GITS has changed the email address that all the myLesley course emails are sent from. They are now coming from do-not-reply@blackboard.com except not everyone is getting them.

Agent L: Let’s take a look at your email. It must be there somewhere. Here they are. All the emails are in your Junk Email folder. Basically your email application thinks the emails are spam.
junk email folder

Ben: So what do I do?

Agent L: Simple. We tell Office 365 that they emails are ok.
(Agent tip: Go to lesley.edu/email to access Office 365 with your Lesley email address and password.)

From within Office 365, click on the gear icon in the top right corner. Settingsicon

Choose Options from the menu. Then click Block or allow in the left-hand menu.
blockAllow

Click on do-not-reply@blackboard.com to select it and click the trash can icon to remove it from the list.
Blockedsenders

Click Save at the top to save your options and you’re all set. Emails from myLesley will now go to your Inbox instead of your Junk Email folder.

BenBen: Wow, Agent L! Way to outsmart GITS!

agent LAgent L: Outsmarting GITS isn’t just my mission, Ben. It’s my passion.

 

Learn more about using myLesley and Office 365 at the Agent Support Site.

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